AL MAKKAH operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). AL MAKKAH is powered by Shopify, which enables us to deliver these Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services. By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information, depending on your interactions with our Services and as permitted by law:
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Contact details (name, billing/shipping address, phone number, email address)
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Payment information (credit/debit card details, financial account info, payment confirmations)
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Account information (username, password, preferences, and settings)
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Transaction information (items viewed, added to cart, wishlist, purchased, returned, exchanged, or cancelled)
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Communications (messages, inquiries, or complaints you share with us)
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Device & usage information (IP address, browser type, network connection, interaction with our website)
How We Collect Information
We collect personal information:
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Directly from you (when you create an account, make a purchase, or contact us)
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Automatically (via cookies, your device, and browsing activity on our site)
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From service providers & partners (such as Shopify, payment processors, and shipping providers)
How We Use Your Information
We use your personal information for purposes including:
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Processing payments and fulfilling orders
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Providing shipping, returns, and exchanges
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Personalizing your shopping experience
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Sending you marketing and promotional communications (you may opt out anytime)
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Protecting against fraud, ensuring secure payments, and complying with legal requirements
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Providing customer service and resolving complaints
How We Share Your Information
We may share your information with:
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Shopify (our e-commerce platform provider)
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Vendors and service providers (IT management, shipping, payment processing, analytics, customer support)
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Business partners for marketing and advertising
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Government or legal authorities when required by law
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Corporate affiliates or during a business transfer (e.g., merger, acquisition)
Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and show personalized ads. You can manage your cookie preferences in your browser settings.
Your Rights
Depending on your location, you may have rights such as:
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Accessing the personal information we hold about you
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Requesting corrections or deletion of your data
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Withdrawing consent for marketing communications
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Requesting a copy or transfer of your data
To exercise these rights, contact us using the details below.
Data Retention & Security
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements. While we take measures to protect your data, no system is 100% secure.
Children’s Privacy
Our Services are not intended for children under the legal age of majority. We do not knowingly collect data from individuals under 16.
International Data Transfers
Your information may be processed outside of your country of residence. When required, we rely on standard contractual clauses or equivalent safeguards to protect your data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📍 AL MAKKAH
Tata Bazar, Sitara Tower, Faisalabad, Pakistan
📧 infoalmakkah.pk@gmail.com
📞 (+92) 339 0456718
